Patient's Rights & Responsibilities

  1. Patients shall be treated with respect, consideration, and dignity.
  2. Patients shall be provided appropriate privacy regarding confidential information about health evaluations or treatments, including protection from access by faculty and staff who are not providing direct care, and by other students working at the health center.
  3. Patient disclosure and records shall be treated with absolute confidentiality. Patients have the authority to approve or refuse the release of medical records in compliance with State and Federal laws.
  4. Patients shall be provided, to the extent known or appropriate, any information concerning their diagnosis, treatment, and prognosis. Exceptions are made when a patient’s health or circumstances make it inadvisable, in which case it is provided to a person designated by the patient or to a legally authorized person.
  5. Patients shall be given, whenever possible, the opportunity to participate in decisions involving their health care.
  6. Patients shall be given upon request the following information:
    • Policies on the rights and responsibilities of patients;
    • Eligibility of patients for services, including services provided by routine health fee and any services requiring additional fees;
    • Services available and procedures for utilizing same;
    • Provisions for after-hour and emergency care and how they are to be utilized;
    • Conduct and responsibility of patients, and the consequence of refusing treatment or not complying with therapy;
    • Payment policy reference fee for service treatment;
    • Patient’s right to refuse to participate in experimental research;
    • Methods for expressing grievance and suggestions;
    • Policies on the treatment of an emancipated minor not accompanied by an adult.
  7. Patients shall be informed of their right to change primary or specialty health care providers if other qualified health care providers are available.
  8. Patients shall be given accurate information concerning the competence and capabilities of services offered in the Health Center.
  9. Patients have the responsibility to give the health care provider complete and full information on their health status, and to cooperate in treatment planning and follow-up, and must:
    • Keep appointments promptly or cancel in advance;
    • Follow medical instructions;
    • Take an active role by managing and following health care protocol;
    • Return for care if the condition fails to improve;
    • Provide a responsible adult to transport home from the facility and remain for 24 hours, if required by the provider;
    • Accept financial responsibility for any charges not covered by his/her insurance;
    • Be respectful of health care providers, staff and other patients.
  10. Patients have the responsibility to use the identified method of expressing grievances, complaints, and suggestions whenever possible to assist the Health Center in providing quality health care.
  11. Patients shall be informed about their right to advance directives in order to make choices about treatment in the event you become unable to make decisions.