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Rhonda L Hensley

Associate Professor

Rhonda L Hensley
College
College of Business & Economics

Department
Management

Contact
Merrick Hall 146
Education
B.S.Business Education Management / Madison College
MBABusiness / James Madison University
Ph.D.Business / Virginia Commonwealth University

Recent Publications

  • Minor D., Rhonda Hensley, Wood Robley (1994). (A Review of Empirical Manufacturing Strategy Studies). (1) 14, pp. 5-15. International Journal of Operations and Production Management.
  • , Wood Robley, Minor D. (1995). (Evaluating Operations Center Planning). (1) 178, pp. 14-16. Bankers Magazine.
  • Rhonda Hensley (1999). (A Review of Operations Management Studies Using Scale Development Techniques). (3) 17, pp. 343-358. Journal of Operations Management.
  • Kathryn Dobie, Rhonda Hensley (2004). (Meeting the Challenge of Supply Chain Integration: Using Six Sigma for Process Improvement). (2) 15, pp. 35-44. Journal of Transportation Management.
  • Joanne Utley, Rhonda Hensley (2004). (The Relative Importance of Food, Atmosphere and Fairness of Wait: The Case of a Full Service Restaurant). (3) 45, pp. 235-247. Cornell Hotel and Restaurant Administration Quarterly.
  • Rhonda Hensley, Kathryn Dobie (2005). (Assessing Readiness for Six Sigma in a Service Setting). (1) 15, pp. 82-101. Managing Service Quality.
  • Kathryn Dobie, Rhonda Hensley (2005). (Safety and Security: Developing a Cooperative Process to Meet the Public Transportation Challenge). (1) 44, pp. 41-60. Journal of Transportation Research Forum.
  • Rhonda Hensley, Joanne Utley (2007). (Customer Satisfaction with Waits in Multi-Stage Services). (2) 17, pp. 152-173. Managing Service Quality.
  • Joanne Utley, Rhonda Hensley (2010). (Updating Service Operations). (5) 20, pp. 475-489. Managing Service Quality.
  • Joanne Utley, Rhonda Hensley, Kathryn Dobie (2011). (Safety in Service Operations: A Frontline Perspective). (1) 4, pp. 31-37. Journal of Service Science.
  • Rhonda Hensley, Joanne Utley (2011). (Using Reliability Tools in Service Operations). (5) 28, pp. 587-598. International Journal of Quality and Reliability Management.
  • Joanne Utley, Rhonda Hensley (2012). (A Reliability Framework for the Student Learning Process). (2) 1, pp. 120-128. Journal of Business Administration Research.
  • Rhonda Hensley, Joanne Utley (2018). (Assessing Multiple-Item Capability Measures: A Critical Review). (10) 6, pp. 202-227. Archives of Business Research.
  • Rhonda Hensley, Joanne Utley (2019). (Assessing the Cumulative Effect of Service Errors on Customer Perceptions). 12, pp. 521-530. Journal of Service Science and Management.