Rhonda L. Hensley

TitleAssociate Professor

DepartmentManagement

Phone336-285-3360

Emailhensleyr@ncat.edu

OfficeMerrick Hall
Room: 146

1601 East Market Street
Greensboro, NC 27411

Rhonda L. Hensley

Education

Ph D: Business , Virginia Commonwealth University, 1994

MBA: Business, James Madison University, 1984

BS: Business Education Management , Madison College, 1974


Research Interests

Please, update Activity Insight. No content has been entered for the Research Interest section.

Recent Publications

Utley,  Joanne  Hensley,  Rhonda  ( 2012).  A Reliability Framework for the Student Learning Process.  ( 2,  1,  pp. 120-128).   Journal of Business Administration Research.

Utley,  Joanne  Hensley,  Rhonda  Dobie,  Kathryn  ( 2011).  Safety in Service Operations: A Frontline Perspective.  ( 1,  4,  pp. 31-37).   Journal of Service Science.

Hensley,  Rhonda  Utley,  Joanne  ( 2011).  Using Reliability Tools in Service Operations.  ( 5,  28,  pp. 587-598).   International Journal of Quality and Reliability Management.

Utley,  Joanne  Hensley,  Rhonda  ( 2010).  Updating Service Operations.  ( 5,  20,  pp. 475-489).   Managing Service Quality.

Hensley,  Rhonda  Utley,  Joanne  ( 2007).  Customer Satisfaction with Waits in Multi-Stage Services.  ( 2,  17,  pp. 152-173).   Managing Service Quality.

Hensley,  Rhonda  Dobie,  Kathryn  ( 2005).  Assessing Readiness for Six Sigma in a Service Setting.  ( 1,  15,  pp. 82-101).   Managing Service Quality.

Dobie,  Kathryn  Hensley,  Rhonda  ( 2005).  Safety and Security: Developing a Cooperative Process to Meet the Public Transportation Challenge.  ( 1,  44,  pp. 41-60).   Journal of Transportation Research Forum.

Dobie,  Kathryn  Hensley,  Rhonda  ( 2004).  Meeting the Challenge of Supply Chain Integration: Using Six Sigma for Process Improvement.  ( 2,  15,  pp. 35-44).   Journal of Transportation Management.

Utley,  Joanne  Hensley,  Rhonda  ( 2004).  The Relative Importance of Food, Atmosphere and Fairness of Wait: The Case of a Full Service Restaurant.  ( 3,  45,  pp. 235-247).   Cornell Hotel and Restaurant Administration Quarterly.

Hensley,  Rhonda  ( 1999).  A Review of Operations Management Studies Using Scale Development Techniques.  ( 3,  17,  pp. 343-358).   Journal of Operations Management.