Desk Assistant Position

Job Description

The Desk Assistant (DA) is a student staff member employed by the Department of Housing & Residence Life for one academic year. The re-appointment of a Desk Assistant is not guaranteed and is contingent upon performance evaluations conducted each semester by the supervising professional staff person(s). The Desk Assistant is responsible for assisting the Residence Hall Director (RHD) in the effective administration of the residence hall. This is accomplished through working at the Front Desk of the building and performing related tasks as assigned by the RHD. Desk Assistants are expected to behave in a mature and responsible manner, using good judgment, abiding by local and institutional policies, and maintaining exemplary scholarship.

  • The Desk Assistant must be a current North Carolina Agricultural and Technical State University Student.
  • Desk Assistants are required to be enrolled in at least 12 credit hours, but no more than 18 credit hours per semester, unless prior permission is received from the Hall Director (or designee) in consultation with the Executive Director of Housing and Residence Life.
  • Desk Assistant is required to maintain a 2.75 cumulative grade point average for each semester of employment. Newly hired Desk Assistants who do not have a 2.75 cumulative grade point average at the conclusion of the spring semester will have their appointment to a Desk Assistant position rescinded.
  • Desk Assistants must be in and remain in good judicial standing with the University, as well as Housing and Residence Life. If, at any point during the term of appointment, a Desk Assistant fails to maintain good standing (i.e. found in violation of a policy or rule) with the University and Housing and Residence Life, he or she may be released from the position immediately.
  • Desk Assistants must attend all Desk Assistant training sessions. Training includes, but is not limited to Fall Training and Spring Training (mid-year).  Failure to attend training and workshops will result in further disciplinary action to include termination from Desk Assistant position.
  • Desk Assistants must have a flexible schedule to be available for desk hours including weekends, homecoming, finals week, peak times, emergencies and building opening and closing periods.


  • Desk Assistants must understand this position is not a typical Monday-Friday 8-5 position and may require evening and weekend hours, peak periods, emergencies, inclement weather, and any other times as requested by Housing and Residence Life.
  • Desk Assistants are required to work to 20 hours a week. Housing and Residence Life staff is classified as essential personnel and may require staff to work during times that the University is closed, but the campus is still operating.
  • The Desk Assistants will be required to return to campus early to help prepare for fall and spring openings.
  • The Desk Assistant position is expected to be a major priority, second only to course work.
  • The Desk Assistant receives direct supervision from the Graduate Assistant and Residence Hall Director or professional staff supervisor.
  • Attendance at all weekly staff meetings, workshops, and training programs as specified by the Executive Director of Housing & Residence Life, Residence Hall Director or Graduate Assistant, is mandatory.
  • Be alert at all times while on‐duty. Monitoring all ingress and egress from the building and greet individuals appropriately.
  • Desk Assistants must maintain good work attendance and report to all desk shifts on time to relieve previous staff member. **Chronic Absenteeism, is not acceptable and will result in disciplinary action to include termination from Desk Assistant position.
  • Read and be familiar with all policies and procedures outlined in the Student Hand Book and the Guide For Living on Campus.
  • Be familiar with and abide by all University and departmental policies.
  • Be courteous and helpful in all interactions, including telephone conversations. Take complete messages in a professional and legible manner.
  • Adhere to established Front Desk dress code and expectations. Maintaining a neat and clean appearance at Front Desk, at all times.
  • Maintain positive and open attitude when interacting with staff members, supervisors and residents or visitors of the building or apartment complex.
  • Notify supervisor of suspicious activities or policy violations as the situation dictates.
  • Assist with all residence hall or apartment complex opening and closing responsibilities.
  • Remain calm and respond appropriately to any emergency situation while on‐duty. Following all fire alarm system and emergency evacuation procedures appropriately.
  • Perform specific tasks in priority order (including task assignments) as assigned by the supervisor.

  • Desk Assistants will receive $9 per hour.
  • Desk Assistants can work a maximum of 20 hours per week, which may include weekends, peak times, and other times as designated by Housing and Residence Life.

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For additional information or questions, contact Janice Ray at