Frequently Asked Questions

Q.  How do I know if I need a Telephone Service Request?

A.  A Telephone Service Request is needed at any time Telephone Service of any kind is required.  A list of telephone services include:

Creating new voicemails

Resetting Voicemails

Building and changing Auto Attendants

Installing telephones

Ordering Telephone numbers (including fax, modem, ISDN, DSL, etc.)

Moving Telephones

Telephone Cabling

Telephone Programming and features

Telephone problems (such as static, dropped calls, damage, etc.)

Telephone System changes and upgrades

Conference Calls

Q.  What should I do if get locked out of my mailbox?

A.  If you get locked out of your mailbox, you must submit a Telephone Service Request Form to have it unlocked.  You can also look at the voicemail section of this website to get more information regarding your voicemail.

Q.  Where can I find a Telephone Service Request Form?

A.  You can download it and print it here, Telephone Service Request Form

Q.  How can I set up a conference call?

A.  You can set up a conference call by filling out a Telephone Service Request Form or calling 334-7912 and speaking with Barbara Bennett, Administrative Assistant.  We require at least 72 hours notice of any and all conference calls.  To view Voice Communications procedures for Conference Calls, please go to the Procedures link above.  Please have the following information available:

1.  The date in which you wish to have the conference call.

2.  The length of time the conference call is needed.

3.  Whether or not the participants of the conference call are calling in locally or from out of the state.

4.  The number of participants in the conference call.

5.  Your name and the department that you work for.

Q.  Will VOIP reduce the University Long Distance charges?

A.  VOIP provides the base for allowing traditional telephone calls to be transmitted over the Data Network such as the internet.  However, the telephone companies have not fully implemented this technology to allow calls over the internet.  Therefore, there is no immediate cost savings on long distance at this time.

Q.  Why is the University moving to VOIP?

A.  VOIP will allow the University to combine our Voice and Data Networks.  This will be most cost effective and provide more efficiency in installations, moves, adds, and changes (IMAC's).

Voice Communications Contact Information