Welcome to the North Carolina Agricultural & Technical State University Aggie HelpDesk. The Aggie HelpDesk is part of the Systems and Support Directorate within the Information Technology and Telecommunications Division.
The Aggie HelpDesk provides technical support to A&T faculty, staff and students.
Specifically, we can assist you with the following:
- Support for University Approved Applications (i.e. Microsoft Windows, Microsoft Office, etc.)
- Limited Hardware Support
- Student RESNet Support
- Access to Centralized Computing Facilities (i.e. E-Mail, AIS, etc.)
- Troubleshooting Assistance
| Monday - Friday | 08:00am - 05:00pm | Faculty/Staff/Student Telephone and Walk-up Support | ||
| Monday - Thursday | 05:00pm - 08:00pm | Student Telephone and Walk-up Support |
- We can be reached by phone at (336) 334-7195 or by e-mail at helpdesk@ncat.edu
When calling the Helpdesk, please give us your name, extension and office number or room location. Check your screen for any error messages that may help us determine the cause of the problem. Also, indicate which system or software package you are encountering a problem with (e.g., Microsoft Word, Outlook, etc.).
You may also visit the Aggie HelpDesk in person in the lower level of the Bluford Library, Room 24.
Last, be sure to capture your ticket number and the name of the technician who assisted you.
