An emergency is any situation requiring immediate responsuch as danger to life, property or environment such as fire, utility outtage, broken water/sewer line, chemical spill.

Work that must be completed within 48 hours of notification such as a broken window or unsecured building.

Scheduled/preventive maintenance work to be completed within 30 days of request or designated date (i.e. non-emergency tasks and repairs not covered in priorities 1 or 2.

Work to be scheduled in accordance with appropriate funding and available personnel such as routine work that cannot be accomplished within 30 days of request.