About Banner · Account Information · PC Requirements · Information· Banner JInitiator FAQ

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What is Banner?

Banner is a fully integrated suite of adminstrative software applications developed by Sungard Higher Education (Sungard HE) and used specifically by higher education to manage their business operations.

How do I access Banner?

Under the Fac/Staff/Admin navigation menu on A&T's home page, select the Banner link.

What is Internet Native Banner (INB)?

Internet Native Banner (INB) is Banner Web application used by the University to access the Banner system for day- to- day business. INB is used to manage students, accounts receivable, financial aid, alumni/advancement, finance, and human resource information. The primary users are admistrative staff, student employees, staff in the academic department, and staff/ faculty in the Dean's office.

When will Banner " Go Live"?

• Banner Advancement version 6 went live in February 2005.
• Banner Finance version 6 went live in July 2006.
• Banner Student Admissions version 6 went live October 2006.
• Banner Human Resources version 7 is scheduled to "Go live" December 2006.
• NC A&T will upgrade all current Banner 6 modules to Banner version 7 module on December 13, 2006.

What is the difference between Self Service Banner (SSB) and Internet Native Banner (INB)?

Self-Service Banner is accessible to A&T employees, students and alumni with valid accounts.

Internet Native Banner (INB) is an application intended for users doing more of the administrative functions. It requires more end-user training and security. The primary users of (INB) are the administrative departments (ex. Admissions, Registrar's Office, Treasure's Office, Financial Aid, Housing, Finance, Human Resources, ect.)

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How do I apply for a Banner (INB) account?

• For access to Banner Advancement, contact the Developement Office at 334-7600.
• For access to Banner Finance, contact Business and Finance at 334-7684
• For access to Banner Human Resources, contact Business and Finance at 334-7682.
• For access to Banner Student, contact theRegistrar's Office at 334-7595.
• For access to Banner Financial Aid, contact the Financial Aid Office at 334-7973.

How do I change my Banner password?

You can change your Banner password in the Oracle Password Change Form (GUAPSWD) by following these simple steps:

• Log into Banner.
• At the GO: prompt, enter form GUAPSWD and press enter.
• You will see the Oracle Password Change Form. Enter your current password in the Oracle password field.
• Enter the new password you created in the New Oracle password field. (Note: Your new password must be a minimum of six characters or longer. Use a combination of letters and numbers.)
• Re-enter your new password again in the Verify Password field.
• Click OK.

Are there any Banner/ Oracle Password " Best Practices" I should know?

• Use a password that has a minimum of 6 characters in length.
• Use a password format(s) that has alphanumeric characters which is a combination of letters and numbers; the letters can be upper and lowercase.
• Reset your password every 45 days.
• Do not use weak passwords,a weak password is a password that can be easily guessed or possibly obtained such as your name,your account login, license plate numbers, words in a dictionary, or a non-alphanumeric password.
• Secure your password information. If you can't remember it mentally, store the written information in a locked location that only you have access to and no one else.
• If you suspected your password has been stolen, immediately report it to the systems adminstrator or to Aggie Tech Support or the IT Security & Audit Department.

If I have a Banner Account, and I have forgotten my password, what do I do?

Call the IT Security & Audit Department at 334-7856 or 334-7440.

What are the PC requirements for Banner (INB)?

To access Banner (INB), your PC must have the following:

• JInitiator 1.3.1.18
• Internet Explorer web browser versions (for Windows) 6.0 or higher.
• Recommended Desktop settings are 1024 x 764 pixels. ( Use the Control Panel and select Display to perform this setting).

If you are unsure about your PC requirements for Banner access, contact Aggie Tech Support (ATS) at 334-7195 for assistance.

Who do I contact with Banner issues?

Contact Aggie Tech Support (ATS) at 334-7195. When calling ATS, you will need to provide the following information:

• Your Personal Information- your name, your office number, and the department where you work.
• The Banner Username that is experiencing the problem.
• Name of process(es) or form(s) with problems.
• Any error messages or numbers that appeared in the dialog boxes or on the Banner Status Bar.
• What were you attempting to do that triggered the error?
• Are any coworkers experiencing the same problem?
• What is the Urgency level: 1-Critical (down), 2- Can work around it temporarily, or 3-Low importance.

ATS will log a service ticket and refer ticket to appropriate personnel.

How do I get my printer setup for Banner job submission?

A request can be made via your area tech support person directly to the Aggie Tech Support (ATS) at 334-7195. The Help Desk will need the following information about the printer:

• IP Address of printer.
• Printer name.
• HP Printer Model.
• Location of Printer.

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How can I get Banner training?

Banner Basic training is offered to faculty/staff throughout the year by the ITT Training Department. Banner Basics was developed to assist users in becoming familiar with the INB environment, learning basic navigation and terminology,Windows,form elements, querying and viewing. Go to www.ncat.edu/training to see the next available classes and times.

Banner module training is offered by the departments that are currently using the Banner modules. Other training will be available as more modules are implemented. Contact the department for additional information. You can find these numbers under contact numbers "How do I apply for a Banner (INB) account?"

What is the time-out period for Banner?

Time-out period is 60 minutes.

Note: If your session times out and you did not finish your transaction, your transaction will be incomplete.

Will the system time out when I am using it and have to step away from my desk?

If you walk away from your terminal momentarily, the system will not time out, but you should make sure your workstation is secured. However extended inactive sessions are set to time-out after 60 minutes.

When the system times out, sometimes it locks me out of the system...I get messages and sometimes it asks me to login and I cannot. What should I do?

Go to your bottom Windows toolbar and find " SCT Internet Native Banner". With your pointer on SCT Internet Native Banner right click your mouse ans select close. This will close you completely out of the session. Start the login process again.

What is an Oracle lock on a record?

In Banner, if you are in process of updating a record, for example, you made an update but did not hit the Save button or close the Form, you retain a record lock in Oracle on that record. Your Oracle session will shoe Inactive, however, no other users will be able to update that record until you have either saved the change or closed the screen.

 

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Banner - JInitiator FAQ

What is JInitiator?

JInitiator is an add-on program that must be installed to use Internet Native Banner ( INB). It is not required for use with Self Service Banner.

What do I need to do if I Log in and get a blank screen?

The mostly likely reason for this is that the Oracle J-Initiator (java) has not been installed onto your computer. If you have never installed Banner before , you will need to complete this installation before you can login the first time. It should automatically pop up to be installed. Once the J-Initiator has been installed, you should be able to access Banner with your userid and password.

During my installation I got a blank window that does not go away. Why is this?

If you encounter a blank screen while installing JInitiator, contact the Help Desk and request they install JInitiator on your desktop and give you "Administrator" rights to your machine. This is generally encountered by new employees who ahve been setup on that machine. If it is a transferred workstation, it needs to be reimaged priorto reassigning the administrative rights which will avoid a host of issues for the client and the workstation.

I already have JInitiator on my computer to run another application. Why do I have to reinstall it again?

Different versions of JInitiator may be required to run different applications. Internet Native Banner 7 requires JInitiator 1.3.1.18.

Will the Banner JInitiator conflict with the JInitiator(s) I already have installed on my computer?

No. You can have multiple versions of JInitiator installed on your computer at one time without experiencing any problems.

What version of JInitiator is required for Banner 7?

JInitiator version 1.3.1.18 is required for Banner 7.

When I try to logon to Banner I am still having problems. Are there other actions I might consider?

Banner, like many other Web based applications, requires popups to be allowed. If you are experiencing problems opening screens, make sure that all popups are turned off.

Your Internet Explorer might have the Google Toolbar or Yahoo Toolbar, and perhaps others turned on. It is best to turn these off. To do this, just right click the toolbar area above the webpage and uncheck the toolbars to deactivate them.

If you wish to use those toolbars for other functions, you will have to turn off the popup blocker feature. The instructions vary for each one, but generally a popup blocker icon can be clicked to turn popups on or off.

With Google Toolbar, you will see an icon with little windows and a circle strikebar on it. Push this button to allow popups.

Internet Explorer has its own popup blocker. You need to turn it off as well. To do this Go to Tools-->Popup Blocker--> Turn Off to render it Internet Explorer friendly.

 

 

 

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