THE DIVISION OF
INFORMATION TECHNOLOGY AND
TELECOMMUNICATIONS (IT&T) SERVICES
The Division of Information Technology and Telecommunications (IT&T) at North Carolina Agricultural and Technical State University provides assistance to faculty, students, staff, and the community for promoting curricula development, new learning environments powered by technology, administrative and student support services and research activities. IT&T delivers academic and administrative support services by using the power of information technology to create and sustain a learner- centered community.
The Division of Information Technology and Telecommunications is divided into ten areas: Academy for Teaching and Learning (ATL), Administrative Information Systems (AIS), Center for Distance Learning (CDL), Research Computing (RC), Special Projects and Programs (SPP), Student Technical Services (STS), Systems and Networking (SN), Teaching and Learning Systems (TLS), Telecommunications & Client Services (TCS) and Web Support Services (WSS). In addition, IT&T provides media services to the learner-centered community of Greensboro and the surrounding areas through three major information delivery methods that include WNAA-FM Radio Station, The Campus Television Studio, and five video conferencing sites. WNAA-FM Radio provides on-air educational, cultural and entertainment programs to the learner-centered community of Greensboro and the surrounding areas. The station’s cultural, educational and entertainment programs serve as a venue for faculty, students and staff to develop and showcase their creative work, skills and talents to the community as subject area experts. The Television Studio located in Crosby Hall is a major instructional video production center for faculty and students. It serves as a training site for communications majors and produces special event video projects for the university as well as promotional tapes, multicamera productions of theatrical plays and coverage of Honors’ Day Convocation and commencement activities. To date, the University has five electronically connected videoconferencing sites for delivering voice, video and text simultaneously. McNair Hall, Center for Distance Learning, the Academy for Teaching and Learning, Smith Hall and Stallings Memorial Ball Room are connected with videoconferencing units that have MultiSite and natural Video functionality. The Videoconferencing Sites create a collaborative information dissemination system for enhancing faculty research and teaching along interdisciplinary lines by allowing both students and faculty from every discipline to interface with programs and activities shared through Internet-Satellite Videoconferencing. The Sites also provide administrative support services through workshops, seminars and conferences that are shared with other Institutions of higher education, Government Agencies and Philanthropic Organizations.
The Directorate of the Academy for Teaching and Learning (ATL) is responsible for promoting and coordinating the scholarship of teaching and learning through effective use of pedagogy with learning technologies. The ATL provides instructional consultation, classroom and laboratory observation, assessment and evaluation of instruction, and conducts action research. In addition, the ATL implements various technologies in delivering instruction such as distance learning, teleclassrooms, teleconferences, and videotaping of instruction.
The Directorate of
Administrative Information Systems (AIS) is responsible for central
administrative computing and related information management activities for the
University. Administrative Information Systems develops, maintains, and/or
provides technical support for the campus financial, human resources, alumni and
student information systems as well as appropriate computing for other
administrative functions in academic and administrative units.
Administrative Information Systems support the University’s mission of
instruction, research, and public service by implementing, enhancing, and
supporting administrative systems. Administrative Information Systems’ focus
is easy access to secure, reliable, and timely data. Administrative Information
Systems is committed to retaining quality staff, investigating new technologies,
and partnering with others to provide technical leadership and effective
solutions.
The Center for Distance Learning (CDL) is responsible for both traditional and non-traditional students in implementing programs and courses to meet their educational needs without extended stays on campus. Courses are offered at a distance through online and extension programs. Students and instructors can interact via online discussion groups, email, streamed videos, and on-site instruction. The Center for Distance Learning serves as a mechanism by which North Carolina Agricultural and Technical State University can achieve its academic goals by developing innovative instructional programs that will meet the needs of a diverse student population.
The Directorate of Research Computing (RC) supports a variety of services aimed at improving the quality of research through the application of technology. The services consist of providing installation, operation and maintenance of information systems labs, electronic collaboration, technical support of research projects and consulting services.
Additionally this includes optimized utilization and operational enhancements of the computing requirements for improving our research infrastructure. This will also allow an interdisciplinary approach for centralization of information sharing and supplying systems for supercomputing, computational modeling/analysis, e-learning, genomics, bio-informatics, and other research opportunities. For additional information please visit the website: http://dor.ncat.edu/under/facts/people/marlow/index.htm.
The Directorate of Special Projects and Programs (SPP) coordinates the planning efforts of special projects to improve IT efficiency and effectiveness in various administrative operations. The Special Projects and Programs provides project management services in collaboration with all functional areas of the Division of Information Technology & Telecommunications and end-users for special projects. The Special Projects and Programs also provides ad-hoc reporting for the University’s Financial Records System (FRS).
The focus of the Directorate of Student Technology Services (STS) is to enhance information technology support for the University and surrounding community through the employment and professional development of North Carolina A&T students. Student Technology Services will also provide IT Procurement. Instructional Technology procurement consists of assisting the University community with information technology acquisitions while further developing standards, processes, and vendor relationships in this area.
The Directorate of Systems and Networking (SN) is responsible for the day-to-day management of the academic and administrative computing systems that support the University’s mission critical applications. This includes ensuring that the equipment and the supporting network infrastructure are fully functional and readily available.
The Directorate of Teaching and Learning Systems (TLS) is charged with professional development and training activities of the university with regard to technology proficiency. In addition, this directorate is responsible for project management associated with the university’s e-learning platform, Blackboard.
The Directorate of Telecommunications and Client Services (TCS) covers two areas. The Telecommunications Services department is responsible for providing effective voice communication service for the University faculty, staff, and student populations. It includes the installation/administration/maintenance of services such as voice mail, cellular, calling card, pagers and pay phones.
Client Services is responsible for providing helpdesk services in information delivery, problem management, and technical troubleshooting for recommended computers and software packages for campus personal computer users. Includes determining standards for computer hardware, software, and related equipment to ensure that such equipment is appropriate for the University’s computing environment. For additional information please visit the website: http://www.ncat.edu/~cit/csv.
The Directorate of
Web Support Services (WSS) addresses website development and
communication needs of faculty, staff and students at North Carolina A&T
State University by using website development and management tools to provide
web-based applications. Web Support Services also uses these tools to share
information about the many activities and facets of the University with the
online community. WSS also provides opportunities for continued education and
skill development for the University community through skills development
workshops.