the division of information technology
The Division of Information Technology division is organized into fifteen collaborative operating units and departments. The Office of the Vice Chancellor for DoIT/CIO, the Office of the Chief ITT Architect, the Office of ITT Operations/CTO and its eight departments, and the Office of Teaching and Learning Technologies and its three departments.
1) Office of the Vice Chancellor for DoIT/CIO – The Office of the Vice Chancellor for Information Technology /Chief Information Officer is responsible for supporting and strengthening the University’s learning, discovery, and engagement activities by providing the leadership and management guidance of central services and infrastructure characterized by operational excellence. All DoIT operating units and departments report to this office.
2) Office of the Associate Vice Chancellor for DoIT/CTO – The DoIT Operations Unit is responsible for managing eight of the eleven DoIT departments. These departments plan, install, monitor and support the University’s information technology and telecommunications infrastructure. The DoIT Operations cluster is led by the Associate Vice Chancellor for DoIT/Chief Technology Officer. The eight departments that report to the DoIT Operations Unit are managed by directors.
a. Administrative Information Systems (AIS) – AIS provides software development, project management, and application software technical support for the systems that support administrative processes related to the mission critical functions of the University. The AIS vision is to develop and support a community of knowledge workers (students, teachers, researchers, staff and administrators). They focus on easy access to secure, reliable and timely data, retaining quality staff and partnering with others to provide technical leadership and effective solutions.
b. Data Base Administration (DBA) – The mission of the DBA department is to create and support databases for the University; and to ensure the highest possible level of database availability and performance. The DBA department supports databases for the Banner Project, the Resource 25 System, and the Residential Management System. In addition to database support, the DBA department also provides application support for the following systems: Resource 25, Residential Management, Aggie One Card, Web Focus, Telephone Reporting, Traffic, and the Library System.
A vital role of the DBA department is to perform database backup and recovery, database monitoring, and database tuning. The department also provides database consultation and assistance as needed.
c. Converged Networks (CN) – CN has the responsibility to provide the networking infrastructure and services that will enable the integration of data, voice and video on the University network. Convergence will require a complete migration of the infrastructure to enable this integration.
New Cisco centric hardware and network management software are being purchased to enable this convergence. CNS
has also been charged with providing Distance Learning Technical Support for the University.
CNS also provides streaming media support for WNAA and the Aggie TV Studios as well as several on-line classes.
Converged Network Video Service has enabled the University to experience new opportunities by utilizing the power of
information technology to create, support, and manage physical and intellectual resources. By utilizing a combination of
microwave, H.320, H.323, MPEG, streaming, and emerging technologies NC A&T State University is now in the position
to deliver distance learning programs to anywhere in the world.
The Converged Telecommunications Services department is responsible for managing all voice services and voice related applications for the University, faculty, staff, and student populations. The mission of Telecommunication Services is to provide effective and efficient voice products and services to NC A&T State University.
d. Research Computing, Academic Labs, Student Technology Services (STS) – The goal of Research Computing is to establish a research infrastructure that maximizes and leverages the usage and deployment of computer hardware and software at the university.
Academic Labs exists to maintain and provide a productive accessible environment for students (and faculty) to accomplish their work.
Student Technical Services (STS) provides a student run organization that supplies student resources to technical areas around campus to enhance the student learning and to supply critical resources that supplement existing DoIT employees and non-student workers.
e. Security and Audits (SA) – The mission of IT Security and Audits is to provide guidance relevant to making information technology resources accessible for appropriate academic and administrative purposes, yet secure from inappropriate intrusion or usage. This will be achieved by engaging the campus community in security education and end user audit compliance with university policies. This department monitors adherence to federal and state legislation regarding information technology.
f. Special Projects and Programs (SPP) – SPP provides support for the Division of Business and Finance, Financial Records Systems (FRS) and other special projects Programs as they arise. FRS is a critical part of the SCT-centric ERP system.
g. Systems and Support (SS) – is responsible for the technical support of the DoIT infrastructure: back office systems, storage and computing systems configurations, maintenance, performance, and general operations.
Systems and Support provides consulting services and information technology support to University faculty, staff, students, and external stakeholders. The Aggie Help Desk is the centralized point of contact for initiating or receiving status updates and requests. The Aggie Help Desk coordinates the support and services provided by all departments in the Division of Information Technology.
h. The Department of Web Support Services (WSS) – The WSS department was created to provide support for the
development, implementation and maintenance of the front-end portal and web interface for the DoIT infrastructure. WSS
is responsible for establishing website and portal policies, processes, procedures and standards for assisting the
campus learning community with website management and development for publication, communication and
collaboration. WSS communicates information on courses of study, faculty and student research, schedule of activities
and outreach programs to potential students, researchers, corporate partners and other visitors. WSS also provide
support for Internet, Intranet and Extranet design to facilitate such activities as post grades, course schedules, lesson
plans, and other documentation critical for students, faculty and staff web-based learning, discover and engage.
3) Office of the Assistant Vice Chancellor for DoIT and Chief DoIT Architect – The chief DoIT architect is responsible for the overall architectural design and coordination of the consolidated DoIT infrastructure. This office is responsible for coordinating technology design and development plans for all departments in the Division of IT, throughout the University and with external groups to ensure that the campus infrastructure is developed and implemented using a consistent, comprehensive set of guiding technology principles and standards.
4) Office of the Assistant Vice Chancellor for Teaching and Learning Systems (TLT) – The mission of Teaching and Learning Technology is to develop, deploy and manage the infrastructure and curriculum for delivering technology proficiency and professional development competencies of the University community including students, faculty, and staff. TLT also engages in community-based initiatives addressing the “digital divide.”
TLT is responsible for developing information systems to enhance technological proficiency across the campus. The department assists the Academy for Teaching and Learning, and faculty with integrating technology, pedagogy and assessment into instruction. TLT also assists the learner-centered community by providing workshops and seminars to enhance their productivity and effective utilization of campus technology resource. TLT assists students by helping them become acclimated to the campus computing environment and increasing their awareness of various technology support services.
a. Center for Distance Learning – The Center for Distance Learning offers both traditional and non-traditional students
the opportunity to obtain an education through the online and extension modes of learning. Courses offered online are
delivered through the Internet. The University offered its first online courses during the fall 1999 semester. The Center
for Distance Learning was established in March 2000 to help promote substantial enhancements in the quality of
educational programming available to non-traditional students.
b. DoIT-Administrative Services Department – The administrative services department inures accountability and
compliance with university/state policies and procedures related to telephonic and wireless services, processing of
service providers billing, maintaining accurate records for all university departments related to these services. This
department is also responsible for providing internal customer services by processing requests by the end users and
resolving any issues related to the services. This department is also responsible for processing all internal requests for
purchases, invoice processing to accounting department, statistical reporting, financial reporting, budget analyst,
departmental liaison with all administrative departments, colleges and schools of this university for EDP equipment,
software, and telecommunications equipment.
c. e-Learning Department – The e-Learning department provides instruction and support for the software delivery of
online learning. The e-Learning department responsibilities include developing information systems training materials to
enhance technology proficiency across the campus and conducting workshops and seminars to enhance the faculty and
staff productivity by effective utilization of the campus technology.