Policies and Guidelines

The Student Health Center (SHC) has a number of policies and guidelines to ensure that all students are treated with integrity and receive high-quality and confidential treatment.

Please review the following Policies and Guidelines of the Student Health Center:

Appointment Info

The Student Health Center uses an appointment system and accepts walk-ins. Appointments can be made by calling 336.334.7880 or through the online student portal. For unexpected problems you may walk in and be assessed by the health care team. Depending on the assessment, you may be asked to schedule an appointment.

It is imperative that you keep your allotted appointment time.  If you can not keep your appointment, then you must cancel at least 3 hours before the scheduled time. If you miss your appointment and do not cancel, a $25 charge will be put on your student account.

Self Check-In

In an effort to promote accuracy and efficiency, the Student Health Center has implemented a Self Check-in system for your convenience. Check-in Kiosks are located in the Student Health Center lobby.
 
Documents Needed for Check-in:

  • Student ID
  • Insurance card
  • Prescription card
      

PATIENTS RIGHTS AND RESPONSIBILITIES

1. Patients shall be treated with respect, consideration, and dignity.

2. Patient shall be provided appropriate privacy regarding confidential information about health evaluations or treatments, including protection from access by faculty and staff who are not providing direct care, and by other students working at the health center.

3. Patient disclosure and records shall be treated with absolute confidentiality. Patients have the authority to approve or refuse the release of medical records in compliance with State and Federal laws. 

4. Patients shall be provided, to the extent known or appropriate, any information concerning their diagnosis, treatment, and prognosis. Exceptions are made when a patient’s health or circumstances make it inadvisable, in which case it is provided to a person designated by the patient or to a legally authorized person. 

5. Patients shall be given, whenever possible, the opportunity to participate in decisions involving their health care. 

6. Patients shall be given upon request the following information:

  • Policies on the rights and responsibilities of patients;
  • Eligibility of patients for services, including services provided by routine health fee and any services requiring additional fees;
  • Services available and procedures for utilizing same;
  • Provisions for after-hour and emergency care and how they are to be utilized;
  • Conduct and responsibility of patients, and the consequence of refusing treatment or not complying with therapy;
  • Payment policy reference fee for service treatment;
  • Patient’s right to refuse to participate in experimental research;
  • Methods for expressing grievance and suggestions;
  • Policies on treatment of an emancipated minor not accompanied by an adult.


7. Patients shall be informed of their right to change primary or specialty health care providers if other qualified health care providers are available. 

8. Patients shall be given accurate information concerning the competence and capabilities of services offered in the Health Center. 

9. Patients have the responsibility to give the health care provider complete and full information on their health status, and to cooperate in treatment planning and follow-up, and must: 

  • Keep appointments promptly or cancel in advance;
  • Follow medical instructions;
  • Take an active role by managing and following health care protocol;
  • Return for care if condition fail to improve;
  • Provide a responsible adult to transport home from the facility and remain for 24 hours, if required by provider;
  • Accept financial responsibility for any charges not covered by his/her insurance;
  • Be respectful of health care providers, staff and other patients.


10. Patients have the responsibility to use the identified method of expressing grievances, complaints and suggestions whenever possible to assist the Health Center in providing quality health care.

11. Patients shall be informed about their right to advance directives in order to make choices about treatment in the event you become unable to make decisions. 

 

Registration Holds

The University can disallow you to register for the next term's classes for a variety of reasons - e.g., failure to pay fees or to comply with a university requirement. The process of disallowing you to register for classes is called "a hold." The specific department responsible for monitoring compliance with the policies it enforces determines whether a hold is appropriate. A student may therefore have holds placed by multiple departments if he/she is non-compliant in more than one area. Fortunately, holds can be removed quickly once you have documented that you are in compliance.

SHC is responsible for monitoring student compliance with health policies. If you fail to provide SHC with a completed medical history form and/or documentation of required immunizations before the designated pre-registration period for next term's classes, SHC  will enter a code into the Banner System that will prevent you from registering. Should this happen to you, call Medical Records Department (336-334-7880) or come directly to SHC to find out why we have placed the hold and what you must do to have it removed.

 

Medical Excuse Policy

The physician or physician extender can grant excused absences from classes for the time that the patient is being seen in the Student Health Center. Extensions of absences from classes for medical reasons are made on individual basis only. 

The Health Center does not provide excuses covering dates and times for which the patient has been absent from class but has not been seen in the health center. 

Students should refrain from waiting to be seen through scheduled class periods or examinations. Exceptions for excuses will only be made for valid medical reasons as determined by the medical staff. 

Our medical staff, with pertinent dates and times entered, will sign the excuses provided by the Student Health Center. 

 

Eligibility of Patients for Services

Enrolled students and active staff are eligible for healthcare services. Services are provided by appointment and to walk-ins. 


1. The student must present a current University Identification Card (I.D.) with photo.

2. The student must be presently enrolled in classes.

3. The receptionist may check the computer data for verification.

4. Undergraduates may be seen with appropriate I.D., whether living on campus or off campus and an unlimited number of hours.

5. Review class validation schedule if needed.
 
Summer Session: Students with BCBS Student Blue insurance enrolled during the previous Spring semester are eligible for student health services during the summer session until July 31st of that year. 

All Students enrolled in the summer session are eligible to receive student health services.

Post Graduation: Students who are no longer enrolled in classes at NC A&T SU but need a follow up visit will be allowed a grace period of three months post graduation. After the grace period, students will be referred to an outside healthcare provider.  

After Hour Emergency Care

 Students requiring medical care when the Health Center is closed (Operation Hours: Monday- Friday 8 am-7 pm) should:


a. Notify Resident Hall Directors of their condition as soon as possible

b. For emergencies, please call 911 or Campus Police (336) 334-7675

Payment for Services Rendered Beyond the SHC Scope of Care

The Student Health Center treats students with a wide variety of concerns but does not provide specialty care.  Services for health care needs beyond the Student Health Center’s scope of practice may be referred to an outside specialist.  Specialty Care is not paid by the Student Health Center.  The individual student is responsible for all financial expenses incurred such as consultant physician fees, medications, diagnostic studies, or any other therapeutics.

Please note that the Insurance Department of the Student Health Center is not responsible for processing any insurance claim payments for services received outside of the care of the Student Health Center. The Insurance Department of the Student Health Center only processes insurance claims for students who receive services at the Student Health Center.

Acceptable forms of payment for services rendered at the Student Health Center are as follows: 

  • Cash
  • Aggie One Card
  • Credit Card
  • Check, with valid identification
  • Charge to the patient's University account ($5.00 Minimum Charge)

Limitations and Scope of Care

The Student Health Center provides medical care for a wide variety of ailments and injuries.  The Center is not prepared or equipped for management of acute, life and limb threatening emergencies.  The Health Center is to provide healthcare for those conditions that are not of a life-threatening nature. If such life-threatening conditions exist, the student is to be immediately transferred to a hospital. 

At the point where such urgent matters are identified, arrangement would be made for immediate transfer to a hospital acute care facility.  All effort would be made to expedite transport a nearby emergency room and to minimize unnecessary delays at the Student Health Center.  
 

Meal Waivers

Policy

It is a University requirement that all students living in the residence halls eat in the cafeteria. Students who live off campus may purchase meals also.

In the event a student does not wish to eat in the cafeteria he/she must meet requirements for meal waiver consideration.

Meal waivers will not be granted after the census date, which is ten (10) days after the beginning of registration. Individual consideration will be made after the beginning of registration.

PROCEDURE

1. Examination and recommendation for meal waiver by an internist or gastroenterologist.

2. Written diagnosis and copy of prescribed medication.

3. Copy of recommended diet on physician’s letterhead signed by the physician personally. This will allow us the opportunity to contact the physician. If a special diet is necessary, a detailed description of the diet would be helpful.

4. Diet will be presented to the cafeteria to determine if the cafeteria can prepare it.

5. If Food Service can prepare prescribed diet, meal waiver will not be recommended.

6. If Food Service cannot prepare prescribed diet, meal waiver will be recommended.

7. The University Physician will send letter of recommendation and consultation request to Food Services.

8. When the process is completed, return copy to the Student Health Center to be placed in the Medical Record.

If you have any questions about any of the policies and guidelines at the Student Health Center, please contact the Assistant Director 336-334-7880.