Frequently Asked Questions
Q1: Will the staff tell anyone what I talk about?
Communication between the student and the staff of the Counseling Services is confidential and will not be disclosed without the student's written permission. The law in the State of North Carolina provides the following exceptions.
- If the therapist has knowledge of abuse of a child, elder, or a person with a disability
- If the therapist has knowledge of intent to harm himself/herself or others
- If the therapist or graduate student in training is supervised or consults with another clinical or counseling psychologist or mental health professional within the center
- With the expressed, written permission of the student
- In accordance with a court order for records
Q2: Who is eligible to use the Counseling Services?
North Carolina A&T State University undergraduate, graduate or professional students who are currently enrolled and working towards a degree.
Q3: Is a spouse, partner or family eligible for services?
A spouse or partner is eligible for services if s/he is a registered student.
Q4: How many sessions are students eligible for?
The Counseling Services offers as many sessions as needed to address the specific area of concern, this is typically determined during the initial interview.
Q5: Is there a charge for the services?
No, services for counseling are provided to all registered students at no cost.
Q6: What is better individual or group therapy?
Neither type of therapy is better. Both individual and group therapy are beneficial. The therapist in conjunction with the student will determine the appropriate type of therapy.
Q7: Will the student's counseling records be a part of his/her academic record? If so, how long are records kept?
All counseling records are kept for seven (7) years. They are confidential and are not part of the academic records.
Q8: Do some graduate schools, professional boards or regulatory agencies request counseling records?
Yes, some graduate schools, professional board or regulatory agencies request counseling records. It is the decision of the student to acknowledge whether s/he has received therapy when asked. However, the Counseling Services can only release information with written permission.
Q9: What are the hours of operation for Counseling Services?
Counseling Services is open 8 a.m. to 5 p.m., Monday-Friday and closed on holidays .
Q10: How does a student know if s/he needs counseling?
Counseling is appropriate for anyone who is troubled by a specific problem or has a general concern. Students seek out counseling for personal growth, increased self-awareness, depression, anxiety, family and interpersonal issues, as well as for acute problems or crises.
Q11: What are the qualifications of the Counseling Services clinical staff?
Clinicians have varied education and training and are licensed by their respective boards as a licensed professional counselor, psychologist or social worker.
Q12: Do you have a psychiatrist on staff?
Psychiatric services are provided at the Student Health Center. Referrals for psychiatric consultation and/or evaluations can be self-referred or made through the client's counselor or physician. Those persons who are under the care of their own psychiatrist can request that our psychiatrist monitor their medications.