Banner Frequently Asked Questions

Q. What is Banner?

A.Banner is an Ellucian HE software product used campus-wide to maintain and access all administrative data in Student, Alumni, Financial Aid, Finance, and Human Resources. There is only one Banner database but two distinct ways to view the data: Self Service Banner (SSB) and Internet Native Banner (INB).

Q. What is Internet Native Banner (INB)?

A. Internet Native Banner (INB) is Banner Web application used by the University to access the Banner system for day-to-day business. INB is used to manage students, accounts receivable, financial aid, alumni/advancement, finance, and human resource information. Access to INB is restricted. Staff with a legitimate need to access confidential university data may be given access to INB, depending on their job responsibilities.

Q. How do I get access to Internet Native Banner (INB)?

A. Access to Internet Native Banner (INB) is restricted to departmental users on a need only basis. The Module owners of the data must allow access to INB. If a supervisor determines that a user needs access to INB, an account request form must be completed and approved by Module owners for access. To request access to any of the following modules, please contact the listed office:

Banner Advancement

Banner Finance

Banner Financial Aid

Banner Human Resources

Banner Student

University Advancement Office at 334-7600

Business and Finance Office at 334-7684

Financial Aid Office at 334-7973

Human Resources Office at 334-7862

Registrar's Office at 334-7595






 

Q. What are the minimum system requirements for Banner INB?

A. Windows System Requirements:

  • Microsoft Windows XP with Service Pack 2 or Windows 7
  • 450 MHz processor or faster
  • 256 MB RAM
  • 100 MB free disk space (40 MB recommended)
  • Display resolution of 1024 x 768
If you are unsure about your PC requirements for Banner access, contact Client Technology Services (CTS) at 334-7195 for assistance.

Q. When I go to the Banner URL, it prompts me to download and install some Java Runtime Environment software. Is this okay?

A. Yes. The first time you access Banner, you may be prompted to install Java. This should only happen once per computer. If so, follow the prompts; accept any licensing agreements that may come up during the installation, and select “Run” where offered. If asked to verify the digital signature, check the box stating, “Always trust content from this publisher” before proceeding. Once installed, please log in to Banner.

Q. How do I change my Banner (INB) password?

A. To change your Banner INB password, go to the form GUAPSWD. Enter your current and new passwords in the appropriate fields. Your new password must be at least an 8 character alphanumeric password containing a minimum of 4 letters and 2 numbers.

Q. I have a Banner (INB) Account, but I forgot my password, what do I do?

  1. Go to www.ncat.edu and click on Faculty/Staff.
  2. Click on Aggie Help (Cherwell) that’s located under Related Links.
  3. Go to the upper right hand corner and click to login.
  4. Enter OneID credentials to access the Aggie Help Self-Service Portal.
  5. Click Browse Service Catalog in the Requests and Incidents box.
  6. Go to the Account Management section, movecursor over the Password Reset tile, and click Banner INB. Complete and submit request.

Q. I'm locked out of Banner (INB), what should I do?

  1. Go to www.ncat.edu and click on Faculty/Staff.
  2. Click on Aggie Help (Cherwell) that’s located under Related Links.
  3. Go to the upper right hand corner and click to login.
  4. Enter OneID credentials to access the Aggie Help Self-Service Portal.
  5. Click Browse Service Catalog in the Requests and Incidents box.
  6. Go to the Account Management section, movecursor over the Password Reset tile, and click Banner INB. Complete and submit request.

Q. I'm in a Banner form and my screen freezes, what should I do?

A. Hold the Ctrl and Alt> keys while pressing the Delete key. When the Windows Task Manager screen appears, make sure the Banner database is highlighted then press End Task.

Q. When I log into Internet Native Banner (INB) and receive a message notifying me that my password will expire in a specific number of days for Internet Native Banner (INB), what should I do?

A. You should change your password immediately. Waiting may cause you to have problems running jobs through Job Submission as well as being locked out of Banner.

Q. I am getting the following message "The application's digital signature cannot be verified. Do you want to run the application?" What do I do?

A. This is normal. But you can keep it from recurring by checking "Always trust content from this publisher" before clicking "Run".

Q. Banner INB is missing the toolbar. The menu bar appears but none of the basic toolbar buttons. How do I fix this?

A. This is usually the result of clicking “Yes” when a java security message is displayed when logging into INB asking the user if the browser should disable or block parts of the program that do not have a security signature. Clicking “No” indicates that the program is trusted and Java runs as is. Clearing the java cache and answering “No” to this security warning should fix the issue.

If the user does not want to see this message when logging into INB the Java security options can be adjusted in the Java Control Panel.

Steps to remove the message:

  1. Open the Java Control Panel by going to the Start Menu > Control Panel > Java Control Panel.
  2. Click on the Advanced tab.
  3. Click on "Security".
  4. Click on "Mixed Code (sandbox vs. trusted) security verification".
  5. Choose the following option:

Enable - hide warning and run with protections:

This will hide the warning message and cause Java to act every time as though you had clicked "No."

Q. I am unable to Print in Banner INB after I upgraded Java, why?

A. Banner users that have installed a newer version of JAVA sometimes can’t print from Banner. After upgrading Java you may need to do the following to allow Banner to print:

  1. Open the Java Control Panel by going to the Start Menu > Control Panel > Java Control Panel.
  2. In the Java Control Panel, on the General tab click the "Settings" button under the Temporary Internet Files heading.
  3. Click the button "Delete Files" to delete temporary files.
  4. Also un-check the box by "Keep temporary files on my computer."
  5. Re-launch your web browser (IE/Firefox) and check to see if everything is working fine.

Q. Sometimes my Banner forms window disappears. Why is this happening?

A.Two possible reasons:

  1. Don't close the blank browser window with the title "Banner Internet Native".
  2. For Windows, make sure under Tools: Internet Options: Advanced that "Reuse windows for launching shortcuts" is un-checked.

Q. Does Internet Native Banner (INB) time out inactive users?

A. Yes, after 60 minutes of idle time. When the session is disconnected, you will see anFRM-92102 error. You must close your Banner window, start a new session, and log in again. If your session times out and you did not finish your transaction, your transaction will be incomplete.

Q. Who do I contact with Banner issues?

A. Contact Client Technology Services (CTS) at 334-7195 or by email at helpdesk@ncat.edu. You will need to provide the following information:

  • Your contact information: name, email address, office number, department
  • The Banner Username that is experiencing the problem
  • Name of process(es) or form(s) with problems
  • Any error messages or numbers that appeared in the dialog boxes or on the Banner Status Bar
  • What were you attempting to do that triggered the error?
  • Are any coworkers experiencing the same problem?
  • Urgency level: 1-Critical (down), 2-Can work around it temporarily, or 3-Low importance
CTS will log a service ticket and refer ticket to appropriate personnel.

Q. How do I get my printer setup for Banner job submission?

A. A request can be made via your area tech support person directly to the Client Technology Services (CTS) at 334-7195 or by email at helpdesk@ncat.edu. The Help Desk will need the following information about the printer:

  • IP Address of printer
  • Printer name
  • HP Printer Model
  • Location of Printer
CTS will log a service ticket and refer ticket to appropriate personnel.



Q. What is Self-Service Banner (SSB)?

A. Self-Service Banner (SSB) is also called Aggie Access and is used by Students, Faculty and Staff to manage their personal information.

Q. What information do I need to login to Self-Service Banner (SSB)?

A. You will need your Banner Identification Number (950#) and your 6 digit Personal Identification Number (PIN). The first time that you login you will be prompted to reset your PIN. Do not give your PIN to anyone else. Policy prohibits access to the system by anyone other than the authorized user.

Q. How safe is my Banner ID and password?

A. The only way anybody can get access to your data through SSB is by entering your Banner ID number as well as the password known only to you. This is why you should set your password to something that is known only to you. Please treat your password as you would your PIN number for your ATM card, for instance.

Q. How many login attempts do I get before my SSB account is locked/disabled and what do I do if my account is locked/disabled?

A. You have 3 login attempts before your SSB account gets locked/disabled. Please call the CTS Helpdesk at (336) 334-7195 in order to have your account unlocked/enabled.

Q. I forgot my Banner PIN. What should I do?

A - Students
If you forgot your 6 digit PIN you must use the FORGOT PIN feature. On the Banner Self-Service login page, enter your Banner ID number and then click the “Forgot PIN” button. You will be asked to answer your security question. If you correctly answer your security question, you can reset your six-digit PIN. You MUST enter your Banner ID number before clicking the “forgot PIN” button. In the event that your account becomes disabled because of too many failed attempts or you can’t remember the answer to your security question, please contact the CTS Helpdesk at (336) 334-7195 for further instruction.

A - Employees
Contact the CTS Helpdesk at (336) 334-7195 or the Human Resources Office at (336) 334-7862.

Q. I forgot my Banner PIN and now my account is disabled. What should I do?

A - For Students:
Contact the CTS Helpdesk at (336) 334-7195 or the Registrar's Office at (336) 334-7595.

A - For Employees:
Contact the Human Resources Office at (336) 334-7862.

Q. Is there an inactivity time limit on Self-Service Banner (SSB)?

A. Yes. For your protection, if your SSB session is inactive for more than 20 minutes, your session will be terminated.

Q.I was able to log into Self-Service Banner (SSB), but I have questions about information on my account. Who do I contact?

A - For questions regarding:

  • Transcripts, grades, registration - Contact Registrar's Office at (336) 334-7595
  • Loans, work study, scholarships - Contact Financial Aid Office at (336) 334-7973
  • Payments, refunds, checks - Contact Treasurer's Office at (336) 334-7721
  • Timesheet, benefits and deductions, leave balances -Contact Human Resources Office at (336) 334-7862

Q. What are the Self-Service Banner (SSB) System Requirements?

A. Most campus users will be using Self-Service Banner. For those with the appropriate access, SSB will run on most computers with access to the Internet and a web browser (see recommendations below).

Q. What browser should I use to access Banner?

A. Recommended browsers (for Banner INB and SSB)

  • Internet Explorer 7.0, 8.0 9.0
  • Firefox 1.0, 2.0, 3.0, 3.5, 3.6 also 20 and under
  • Chrome 25 and under
*At this time IE9 is not recommended for use with Banner because it is not currently supported by Ellucian or Oracle.