Lotus Notes FAQ's
Why should I use Lotus Notes as opposed to some other e-mail software?
The university is moving toward standardization of many applications on campus. Lotus Notes was selected as our email platform because it goes beyond traditional e-mail. You probably already know that one of the components of Lotus Notes application takes care of receiving and sending e-mail messages and other documents. Behind the Notes interface that you see is a sophisticated system for storing, managing, and transmitting information. Notes empowers groups of users by offering them a secure delivery and storage system for exchanging documents and ideas in a fast and convenient manner.
How can I access my Lotus Notes mailbox off-campus?
iNotes offers users access to their mailbox using the Web browser at the following URL http://webmail.ncat.edu or simply clicking email on the NCAT homepage. This is very handy for people who travel and need access to their e-mail, calendar and ToDo list from a computer that does not have the full Lotus Notes client installed or a public area (public library, kiosk, etc.). It is also handy for checking e-mail from your home computer (no need to install Lotus Notes).
The latest version of iNotes offers three modes:
1. Full Mode - uses Microsoft ActiveX technology, provides full set of features similar to Lotus Notes. Requires high speed Internet connection.
2. Lite Mode - provides a subset of features (e-mail, basic calendar features, contacts), recommended for slower Internet connection and/or older computers.
3. UltraLite Mode - available only on Apple's iPhone and iPod Touch in Safari browser, and Mozilla Firefox browser on a PC.
Do I have to remove Outlook from my computer?
No, you do not have to remove Outlook from your computer. You can continue to view the email currently on your machine; however, once you are migrated to Lotus Notes 8.5.x, all incoming and outbound mail will then be received and sent through the Lotus Notes platform.
When do I need to migrate to Lotus Notes 8.5.x?
The technical support teams on campus are contacting our pilot group first. A schedule will be created for more users to be added as we transition. We are also developing instructions for individuals that might want to load their own software.
Is training available?
DoIT Technology Training is offering hands-on training classes in the 1020 Wendover Avenue Ground Floor Computer Lab. Go to the DoIT website at: http://doit.ncat.edu and select Register for Workshops to register for a class. Online training will be available soon.
How do I access my e-mail from my desktop?
1. Open your LOTUS NOTES client.
2. Enter your PASSWORD, when prompted. Then, click OK.
3. You will see the Welcome Page. If you wish, you can personalize your page by clicking the icon marked CLICK HERE TO CREATE A NEW WELCOME PAGE. Follow the on-screen instructions to select the desired layout and click FINISH.
4. Click the MAIL icon in the NAVIGATION PANE on the left. Your inbox will be displayed.
5. Double-click the sender's name to open a message.
Whom do I contact if I have questions?
Please feel free to contact Aggie Tech Support (ATS) at (336)334-7195 or your building’s technology support technician.
