Expediting-Follow-up and Transaction Inquiries
When a purchase order is placed with a vendor, the vendor is asked to acknowledge receipt of the order and to indicate an expected shipping schedule.
If the vendor does not acknowledge receipt of the purchase order or does not ship according to the estimated schedule, an inquiry/purchase expediter is forwarded to the vendor.
If the purchase order was written in response to a bid quotation, the copy of the purchase order which is returned the requesting department will show the promised shipping date.
When materials are not received according to the promised shipping schedule, the Procurement Services Office will inquire upon request about the status of the order and advise the department. It is requested that departments not correspond with vendors directly concerning status of open orders and expediting shipment unless advised to do so by the Procurement Services Office.