Frequently Asked Questions

What are the Treasurer’s Office (Student Accounts) hours of operation?

Student Accounts/Student Collections
Dowdy Administration Building, Suite 112
8:00 a.m. - 5:00 p.m. Monday, Wednesday, Thursday, and Friday
8:00 a.m. - 5:30 p.m. Tuesday
Phone: 336.334.7721
Fax: 336.334.7208
Email: treasoff@ncat.edu

Cashier's Office
Dowdy Administration Building, Suite 112
8:00 a.m. - 4:00 p.m. Monday, Wednesday, Thursday, and Friday
8:00 a.m. - 4:30 p.m. Tuesday
Phone: 336.334.7721
Fax: 336.334.7208
Email: treasoff@ncat.edu

Where can I mail my payments?

Please make checks and money orders payable to North Carolina A&T State University.  Remember to include your Banner ID on your check or money order.  Payments can be sent to:

North Carolina A&T State University
ATTN: Treasurer's Office
1601 E. Market Street
Greensboro, NC 27411

What is the cost of attendance?

You can view the cost of attendance by visiting the Tuition and Fee page.

How do I make a payment online? 

  • Go to: www.ncat.edu
  • Select: Current Students
  • Select: Online Payments (located under related links)
  • Enter: Banner ID
  • Enter: PIN Number
  • Select: Login Now
  • Select: Make a Payment
  • Select: Pay
  • Select: Payment Method
  • Enter: Payment Information

How long does it take payments to post to my account if I pay online?

Online payments are posted immediately.

What forms of payment do you accept?

Cash, cashier’s check, money order, personal check, American Express, MasterCard, and Visa.

Can I make partial payments?

You can make partial payments; however, the entire balance must be paid in full by the specified due date to prevent your classes from being canceled.

How do I add my parent or guardian as an Authorized User to view and make payments on my bill?    

  • Go to: www.ncat.edu
  • Select: Current Students
  • Select: Online Payments (located under related links)
  • Enter: Banner ID
  • Enter: PIN Number
  • Select: Login Now
  • Select: Authorized Users
  • Select: Add an Authorized User
  • Enter: E-mail Address of the Authorized User
  • Select: Add User
  • Check: I Agree
  • Select: Continue

*Adding an Authorized User to your account does not give the person access to your academic records, which includes your grades.*

What is an E-Bill?

E-Bill is the short term for electronic billing. It is the electronic delivery of the University billing statement.

Why is North Carolina A&T State University sending E-Bills now?

Paperless billing and online payments are considered environmentally friendly as it reduces costs by eliminating the use of paper by the University. It saves money on postage and envelopes, and also eliminates the waiting time for mail delivery. E-Billing will allow you to access your bill, review your billing history, and be assured of your payments.               

How do I access my E-Bill?

All E-Bill notifications will be sent to your university email address.  The subject title of the email will read: New Billing Statement Issued

  • Click on the link provided in the email
  • Enter your Banner ID
  • Enter your PIN number
  • Click on the E-Bill tab

    OR
  • Go to: www.ncat.edu
  • Select: Current Students
  • Select: Online Payments (located under related links)
  • Enter: Banner ID
  • Enter: PIN Number
  • Select: Login Now
  • Select: E-Bills

How will I know when my E-Bill is available?

An E-Bill notification will be sent to your university email address each time a new billing statement is issued.

Can I grant access to my E-Bill and student account to my parents or other individuals?

Yes. Parents and other bill-payers can be set up as Authorized Users which will give them access to view your bill, make payments and review your payment history.

What is an Authorized User?

An Authorized User is someone who you have given permission to access your student account, view your bill, and make online payments. This does not include access to your grades, GPA, or other registration information.

How will my Authorized User(s) know when an E-Bill is available?

Authorized Users on your account will receive an email notification to the email address that they have provided to the student.  Other bill-payers can add themselves as Authorized Users if the students' Banner Identification number and PIN are known. 

How can someone be set up as an Authorized User for my account?

To set someone up as an Authorized User on your account follow the steps below:

  • Go to: www.ncat.edu
  • Select: Current Students
  • Select: Online Payments (located under related links)
  • Enter: Banner ID
  • Enter: PIN Number
  • Select: Login Now
  • Select: Authorized Users
  • Select: Add an Authorized User
  • Enter: E-mail Address of the Authorized User
  • Select: Add User
  • Check: I Agree
  • Select: Continue

*Adding an Authorized User to your account does not give the person access to your academic records, which includes your grades.*

Does the University have a payment plan?

A University approved monthly tuition payment plan is offered to you through the Online Payment system.  This plan may be used alone or to supplement financial aid. The TuitionPay Monthly Payment Plan has a variety of plans that are designed to cover the cost of a single semester, or an academic year. 

Are there any other fees associated with participating in the TuitionPay plan that I will have to pay?

Enrollment fees are subject to the plan that you enroll in ranging between $30 and $35 depending on the plan chosen. A late fee of $5.00 is assessed if payment is not received by the 10th of the month.

How can I get in-state residency status?                                                                           

Residency status changes are determined by the Admissions Office. A representative from this department would be glad to assist you.

I’ve locked myself out of my Aggie Access Online Account. How can I reestablish my account?   

Contact the Registrar’s Office to re-enable your account.  A representative will give you instructions on how to access your account once this has been done. 

My Aggie One Card is not allowing me access to my residence hall or dining facilities.  What should I do? 

If you have an outstanding balance, you are not officially enrolled, therefore your Aggie One Card will not allow you to access your residence hall or to your meal plan. Once you have verified that you are officially enrolled, if you are still experiencing difficulties with your Aggie One Card, contact the Aggie One Card Office for assistance.

How do I know if I’m officially enrolled? 

If you are officially enrolled this means that all tuition and fees have been paid in full or that your account balance will be covered by financial aid, scholarship, etc. If you have a zero balance or if you are expecting funds that will result in you having a zero balance, your classes will not be canceled.

How much is my refund check and when will I receive it?

The Treasurer’s Office does not release refund information over the telephone for security purposes, however there are a few ways that you can obtain refund information:

View your Aggie Access Online Account Summary and look for the description "General Refund". If you still have questions, visit the Cashier/Student Accounts window located on the first floor of the Dowdy Administration Building. Make sure to have your Banner number and photo identification.

How do I get my refund check?                                         

Refunds are only distributed by direct deposit into a checking or savings account or by mail (to the mailing address provided to the University).

How do I sign up for direct deposit?

To sign up for direct deposit, please complete the Direct Deposit Authorization Form and return it with its supporting documentation to the Treasurer’s Office.

What type of accounts can I have my refund directly deposited into and what information do I need to set my account?

Funds will only be deposited into a checking or savings account in the student’s name.

  • For Checking Accounts submit the one of the following along with the Direct Deposit Authorization Form:

VOIDED PREPRINTED CHECK

OR

On your banking institution’s letterhead provide the following: Name, checking account number, routing number. This document MUST be signed by a bank official for us to accept it.

  • For Savings Checking Accounts submit the one of the following along with the Direct Deposit Authorization Form:

VOIDED PREPRINTED WITHDRAWAL SLIP

OR

On your banking institution’s letterhead provide the following: Name, checking account number, routing number. This document MUST be signed by a bank official for us to accept it.

You must have your pre-printed information on the check or withdrawal slips (counter/starter checks, are NOT accepted).

Do I have to sign up for direct deposit every year?

No, once you sign up for direct deposit, it remains active. If you leave the University for ANY reason, you must submit a Direct Deposit Authorization form to inactivate your bank account information.

My bank account is closed and my refund has already been processed. How do I obtain my refund?

If you do not notify the Treasurer’s Office of a closed account, the Treasurer’s Office must wait until your banking institution returns the funds to the University.  Once the funds are received, your direct deposit information is deleted and a paper check will be processed and mailed on your behalf.

Can my refund check be placed on my AggieOne Card?                                                           

No. However, you can deposit funds onto your AggieOne Card through the AggieOne Card Office. Contact the AggieOne Card Office for additional assistance at 336.334.7114 or additional information visit the Aggie One Card Office.

Can I get a refund for money that I didn’t use for my Book Allowance?

No. Placing funds on your Aggie One Card for a book allowance is not a reversible process. These funds will roll over to the next semester if you don’t use the requested amount.

If I withdraw from school, will I get a refund?

Refunds to students for tuition and required fees will be made during the first five weeks of the term. No refunds will be made after the fifth week of classes.

Can I carry my balance from this semester over into next semester’s bill?

No. All previous balances must be paid in full before you can register for the next semester. A registration hold will be placed on your account until the balance is paid in full.

Why do I have a Tuition Surcharge on my account?

A tuition surcharge is applied to an account when a student has attempted or exceeded 140 credit hours toward their undergraduate degree. If further assistance is needed pertaining to the tuition surcharge, contact the Registrar’s office

Will it affect my bill if I add distance learning (online) courses to my schedule?

Yes.  Distance Learning classes are an additional charge to main campus courses.  If you have questions regarding distance learning courses and associated fees, contact the distance learning office at 336.256.0533.

How do I purchase a book allowance or parking permit online?

  • Go to www.ncat.edu
  • Click on Current Students
  • Select Aggie Access Online
  • Click on Web for Students
  • Click on Enter Secure Area
  • Enter your Banner ID and PIN
  • Click on Student
  • Click on Student Account
  • Click on Book Allowance and Parking Permit Request Page (The next page it will show the amount of credit you have available to purchase a book allowance and/or parking permit.  If you have no credit balance with which to make a purchase it will also be indicated on this page.) 
  • If there is a credit amount on your account and you would like to purchase a book allowance and/or parking permit go to the bottom of the page and check yes.  This will take you to the next page where you can make the purchase.
  • Follow the instructions on this page to make your desired purchases.  Please read the confirmation statement carefully before accepting the purchase.  Once you accept the purchase it cannot be reversed.

Where do I pay my chemistry/physics lab fee?                                                                      

Chemistry and physics lab fees are paid at the Cashier’s Office.  A receipt will be given to you to serve as proof of payment. 

Why isn’t my chemistry/physics lab included with my tuition?                                             

The lab fees are not state required fees. Only state required fees are included in the tuition and fees.  The lab fee is considered special fee and is only assessed if you are taking a course that requires it.