Information Technology Services

Information Technology Services (ITS) supports the use of technology to enhance the university’s mission of exemplary teaching and learning, scholarly and creative research, and effective engagement and public service. ITS manages the technology infrastructure used throughout the University. Services include educational technology support, instructional design, network and server management, academic and residential lab management, client and help desk support, administrative applications support and development, web development, and technology procurement. Our purpose is to employ technology to meet the vision and strategic goals of North Carolina Agricultural and Technical State University. ITS consists of the following departments:

Academic and Instructional Technology

This department focuses on the academic and instructional needs of faculty and students. It provides technology training and development, instructional design, learning management and multimedia development services. The department works with deans and their department chairpersons to plan and assess the use of instructional and computer lab spaces, and ensure that academic requirements are addressed during annual upgrades of classrooms, computer labs and faculty computers.

Client Technology Services

The department of Client Technology Services provides support for client-facing technologies such as desktops, laptops, tablets, printers, scanners, etc. It supports desktop software such as web browsers, office applications, and collaboration and communication tools, audio/visual, classroom automation, presentation and instructional hardware, and video conferencing systems. The department manages the desktop and laptop environment used throughout the university, creates and manages desktop and laptop images, manages the installation of equipment, ensures that user device operating systems and applications are patched in a timely manner, and manages the upgrade of classroom, computer lab, and faculty and staff equipment. The department provides first level identity management services and telephony support. The department also supports special events, and staffs some general use computer labs.

Data Governance and Intelligence

The Data Governance and Intelligence department focuses on the management of data across the entire university to ensure the quality and integrity of data and its value to support decisions. The department provides expertise in the use of Banner and other applications, facilitates the design and development of efficient business processes, coordinates updates in business processes and data systems, and provides support for enterprise reporting environments and business intelligence platforms.

IT Business Operations

This department manages the business operations and project portfolio of the division. This includes managing budgets, contracts, communications, technology acquisitions, and oversight of project management. This oversight includes working with committees to manage the project review and prioritization process, working with project stakeholders to identify goals, objectives, and create charters, working with functional and technical resource managers to schedule projects and plan implementations, and managing active projects. This department provides project managers, trains other staff members in project management methodology, and assists staff operating in a project management role.

Enterprise Application Services

The department of Enterprise Application Services provides support for Banner and other applications used throughout the university, including the university’s website and SharePoint site. These services include installation, configuration, hosting, troubleshooting, technical testing, updates and integration. In addition, the department provides technical leadership and planning for the implementation or upgrade of applications, and the design and development of new applications or interfaces. The department serves as second level support for staff members who are the principal subject matter experts for these applications.

Network and Server Administration

The department of Network and System Administration is responsible for managing the university’s network, server and storage infrastructure. This includes managing the deployment and operation of switches, routers, firewalls, access points, servers, storage, backup and related equipment. It also includes managing network access control (NAC), backup, traffic and device monitoring, intrusion detection and prevention, configuration management and similar software systems as well as campus virtual computer and cloud infrastructure-as-a-service (IaaS) solutions. The department provides core network services such as Domain Name Service (DNS), Network Time Protocol (NTP) and Dynamic Host Configuration Protocol (DHCP). The department also manages the university’s infrastructure application services including email, collaboration, communication, database, directory, middleware and related software systems. This includes managing the deployment, provision and operation of the systems along with the support of user access and security. It includes managing cloud platform-as-a-service (PaaS) solutions and those software-as-a-service (SaaS) systems that fit within the infrastructure applications realm.

Information Security Services

The department of Information Security Services works with campus leaders to assess and manage risk, ensure that technology is managed in accordance with the ISO 27002 security standard, and ensure compliance with various federal and state regulations as well as university and required industry standards. Information Security Services reviews network, server, application and user device configurations to ensure compliance, leads the response to security incidents, and investigates misuse of technology resources. Information Security Services works with leaders across the campus to ensure the security of technology and data and manages the campus cyber security awareness program. Information Technology Services also works with internal and external auditors to complete audits and reviews, and manage the response to issues cited.