Division of Information Technology

The Division of Information Technology (DoIT) is a service unit of the University that provisions, coordinates and manages the information technology infrastructure for the University. These services include computer acquisition, help desk support, management of  academic and residential labs, administrative information systems, networking, telecommunications, web development, support, IT procurement and instructional technology. Our goal as a division is to remain consistent with and in support of the strategic goals and vision of North Carolina Agricultural and Technical State University.

The following areas report directly to the office of the Vice Chancellor & CIO for DoIT:

Teaching and Learning with Technology

This department is responsible for matters pertaining to IT budgets, purchasing, eLearning, and special projects. The following units report to this office: Budgeting, Project Management, Training & Development, and Instructional Design Development and Support.

Application Services

The responsibility of this department is to provide the leadership, strategic planning and oversight for the administrative applications, Banner (ERP) systems, ancillary applications and database administration for the university. The following units report to this office: Enterprise Resource Planning (ERP), Database Management and Web Services.

Network and Communications

This department is responsible for providing state-of-the-art network technologies for NC A&T State University. Services include a high-speed fiber-based infrastructure to ensure reliable voice, data, video and multimedia connections; development and sustaining of IP access network services for the university’s administration, faculty and students. The services will be available for on-campus and remote site locations for the university and expanding within UNC collaborative efforts with other campuses, for equipment, enterprise application and support. The following units report to this office: Data Network Services, Telecommunication Network Services, Video Network and Wireless Services.

IT Security, Audit and Policies

This department assists the campus community with identifying, evaluating and mitigating IT security risks. By having a perspective of the University’s business needs, strategic security solutions can be implemented to promote the confidentiality, integrity and availability of the University’s IT resources. It also engages the campus community in security education and audit end user compliance in order to ensure sufficient controls are in place relevant to University policies, business continuity, as well as federal and state legislation regarding information technology.

Support Services

This area provides the day-to-day management and support of the academic, administrative and auxiliary campus computing systems. It is also responsible for matters pertaining to procurement. The following units report to this office: Aggie Technical Support (ATS), Student Technology Services (STS) and Procurement & Asset Management.

Systems and Data Center Operations

This department is responsible for provisioning, coordinating and managing the data center infrastructure. It provides resources for the University in analyzing and testing advanced systems and future operational needs (solutions) to determine if they are stable, secure and deliverable on the promised functionality. It also participates in the design and planning of IT architecture including hardware, software and enterprise applications.

Work includes technology evaluation, testing and development of guidelines for implementation; investigation of software and hardware emerging technologies and management solutions for optimizing operations, reliability, scalability and security. The following areas report to this office: Data Center Operations, Unix Server Development and Windows Server Development.

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