Support FAQs

How do I print?

A network printer will be assigned to any authorized user upon log-in. Depending on your location and printer you may be required to enter your ag.ncat.edu password in order to submit a job properly.

What computer labs are available for general use and for instruction?

  • Benbow Hall, Room 106 – University general purpose computer lab. Room 201 – Smartboard enabled, Instructional lab.
  • Carver Hall, Room 201 – Landscape Architecture Instructional lab. Room 255 – Smartboard enabled, Instructional lab.
  • C.H. Moore Hall, Room A32 – General purpose computer lab Room A – Call center
  • Sockwell Hall, Room 114 – General purpose computer lab. Room 110 – Graduate Student computer study.
  • Webb Hall, Room LRC – Student study area. Room 217 – Smartboard enabled, Instructional lab Room 208 – Graduate Student computer study.

How can my students log on to the computers for class purposes?

At the present time, any student that requires access to the ag.ncat.edu domain must have an account created that mirrors their university account. Each student account is created at the beginning of each semester and will be disabled if the account is not accessed for thirty days.

I am a new faculty; how can I log on to the computer in my office?

All new faculty are required to have an account in their own name in order to access the ag.ncat.edu domain. This account is ONLY generated once the University Banner account is created. When the account has been created, be sure to log in to the ag.ncat.edu (AGRICULTURE) domain.

I am a part-time faculty, how can I get a user ID?

All new faculty are required to have an account in their own name in order to access the ag.ncat.edu domain. This account is ONLY generated once the University Banner account is created. When the account has been created, be sure to log in to the ag.ncat.edu (AGRICULTURE) domain. Contact Human Resources if you do not have a Banner Account.

How can students print to the network printers in SAES?

In the near future students will be required to load funds on their individual accounts using the AggieOne card. At which time each print will be subtracted from the available balance. Currently any authorized user in the ag.ncat.edu domain is allowed print access to specified network printers.

Can I download Open Source or other programs to my computer?

There are no site restrictions for what you may or may not download. If you would like to have a program installed that is outside of the normal group of programs currently approved for use:

Please submit a request with the ticketing system explaining what you need loaded and the Support for your area will guide you through the install.

Can I get Adobe Professional, SPSS, Adobe Creative Suites, or SAS for my computer?

Information Technology Services has a list of approved software.

Adobe products can be purchased via the Aggie Mart punch out.

Can I add software to the computers in the labs or classrooms?

Administrative policies prohibit users from installing additional software. Please see the ATD staff for assistance.

How do I connect to NCAT Wireless?

Instructions for connecting to the NCAT Wireless network can be found here:

Windows 7: http://www.ncat.edu/divisions/doit/dept/ats/wireless/windows-7-wireless-network.html

Windows 8: http://www.ncat.edu/divisions/doit/dept/ats/wireless/w8wireless.html

Can I connect to my computer at work from home?

The University’s policy on accessing the ncat.edu network after hours requires that you have permission from your immediate supervisor. You can connect to your computer at work by establishing a VPN connection.

How can I access my email at home?

You can check your email at home by visiting: http://o365.ncat.edu

How do I change my password?

Information Technology Services has instructions for changing your password.

My computer says I'm locked out, what do I do?

If a user has three failed logon attempts within 14 minutes, a security mechanism will lock your account. The account will remain locked for 15 minutes unless more failed logon attempts are made. This is to prevent someone from guessing passwords and gaining access to accounts.

For more information please visit: http://www.ncat.edu/divisions/doit/employees/index.html

Can a guest to NCAT connect to the wireless internet?

Guest access to the campus wireless network currently requires a password that is changed quarterly. To acquire this password any authenticated user may log in or contact the University Help Desk at (336) 334-7195.