Dr. Jacqueline (Jakki) Williams

Dr. Jacqueline Williams, Associate Professor of Marketing

Title: Associate Professor of Marketing

Education:

PhD, Florida State University
MBA, University of Delaware
BS, Drexel University

Contact Information:

344 Merrick Hall
NC A&T State University
Greensboro, NC 27411

336.285-3405 - phone
336.256.2275 - fax

Email: jacq@ncat.edu

Teaching Interests:

Personal Selling
Sales Management

Customer Relationship Marketing & Management

Dr. Jacqueline A. Williams is an Associate Professor of Marketing and Sales at North Carolina A&T State University. Dr. Williams brings a wealth of industry experience to the CRM&M Program including experience in manufacturing, marketing, sales management, and information technology with such companies as McNeil Consumer Products Company, Avon Products Company, and E. I. DuPont De Nemours. At NCA&T she serves as the Frontline Initiative Faculty Partner and leads NCA&T’s Professional Sales programs and its Customer Relationship Marketing and Management program. Leveraging both corporate and academic experience, she has been instrumental in helping students understand the opportunities and benefits of a career in sales and customer service. In addition her research focuses on the practice and education of students in sales and customer service competencies. Dr. Williams’s research has been published in the Journal of Services Marketing, the Journal of Business Ethics, and the Journal of Industrial Marketing Management, among others

She earned a BS in Commerce and Engineering Sciences from Drexel University, a MBA degree with a concentration in marketing from the University of Delaware, and a doctorate in Business Administration from Florida State University.